Terms & Conditions

Privacy and Returns Policy


This website ("MIIRO.COM.AU") is owned and operated by MIIRO CO. which recognizes theimportance of maintaining the privacy of our customers, registered account holders and otherwebsite users. We have posted this privacy policy to describe our practices regarding the collectionand use of information from Users.We may update this Policy from time to time, so we invite you to review this page periodically. Whenwe make changes, we may send an e-mail to you or notify you the next time you log-in, and we willpost the updated Policy on this web page. All changes will go into effect on the date that is listed inour Policy. The new Policy will apply to all past and current users of Miiro.com.au and will replaceany prior Policies. By using this website, you consent to the terms of this Policy.


1. WHAT INFORMATION WE COLLECT
We collect the following information about you in various ways, including when you register anaccount, make purchases, and when you visit our website or social media sites:If you shop with us via Miiro.com.au, we collect the following information about you: name, address,phone number, email address, billing information including credit card number and expiration dateas well as the names, addresses and phone numbers of gift recipients (if any). We use your name,address, phone number, billing information/credit card information to process your order or asotherwise described in this Policy.If you visit our Facebook, Twitter, Instagram, or other social media pages, we may collectinformation you submit or make publicly available.We also collect any information you submit to us when you participate in our promotions.


2. HOW WE USE INFORMATION WE COLLECT
We use the information you supply for the purpose of providing the services you have requested andas described in this Policy. The email address you provide is used for internal purposes, such asconfirming and tracking your order. In addition, MIIRO Co. may contact you via email or regular mailto keep you up-to-date on the latest Miiro.com.au news or to send you our latest catalogue. You mayopt out of receiving mailings from MIIRO Co. at any time. Additionally, gift recipients may, from timeto time, receive our latest catalogue as well as offers from us regarding new products and servicesthat we think may be of interest to them. We work with a third-party service provider, who usesinformation collected automatically through technology to help us better understand how you useMiiro.com.au. The information this third-party service provider collects, such as which search enginereferred you to Miiro.com.au and how you navigated around our website, will help us to better serveyou and provide you with more personalized information and product offerings. We may share yourinformation, including your name, address, email address, as well as a record of any transactions youconduct on our website or offline with us with a third-party advertising partner and its serviceproviders in order to deliver to you banner advertisements and other advertising tailored to yourinterests when you visit certain websites. Our advertising partner will make the data we provide toit anonymous.In certain instances, we may disclose your personally identifiable information when we have reasonto believe that it is necessary to enforce this Policy, the terms of use that govern Miiro.com.au, tootherwise manage our business, or to bring legal action against persons or entities who may be
causing injury to you, MIIRO CO, or others. We may also disclose your personally identifiableinformation when we believe the law requires it

4. PROMOTIONS
Miiro.com.au sometimes includes notices of promotions we are conducting, and we may permit youto enter electronically in some cases. If that occurs, we will use the information you provide for thepurpose of conducting the promotion (e.g., to notify you).

5. MARKET RESEARCH
From time to time, MIIRO Co. may also contact you via email to conduct questionnaires and surveys.Survey information is treated like all of the information we collect.


6. ACCESS TO & CHOICES ABOUT YOUR INFORMATION
You may choose to: (1) stop receiving promotional materials by email; (2) update or correct yourpersonal information; and (3) disable your account. To carry out any of these choices:
• A Member can access, review and/or correct all of their personally identifiable information thatwas provided to us online by logging into their Account and accessing the Account Info section.
• If a Member wishes to have their account disabled, the Member can send an email with this requestto MIIRO@outlook.com.au. Please include your name, the email address associated with the accountand the following message: “I would like to disable my Miiro.com.au website account.”
• You may send us an email at Miiro@outlook.com.au. Please include your current contactinformation, the information you are interested in accessing, and your requested changes. We willmake the changes you request or provide an explanation of what actions we will be able to make inresponse to your request.

7. LIVE CUSTOMER SERVICE ASSISTANCEMIIRO CO.
offers Users live customer service assistance. Information you provide during a chat maybe used to assist with your inquiry, as well as for any purpose permitted under the Policy

8. SECURITYMIIRO Co.
takes your privacy and security seriously. For this reason, we work to establish technical,administrative, and physical security measures to protect against unauthorized access or use ofpersonal information. We cannot, however, guarantee the security of any information you send to usand you do so at your own risk.Members are responsible for maintaining the confidentiality of their password and account.Members are responsible for activities that occur under their account and should immediately notifyMIIRO CO. of any unauthorized use of their account.

9. CONTACTING MIIRO Co.
If you have any questions about our Policy, you can e-mail us at Miiro@outlook.com.au or contact usvia mail at 24a Anzac Street, Greenacre NSW 2190. We'll be happy to answer your questions or hearyour concerns.

10. Refund and Returns Policy
Change of mind Purchases:
If 30 days have passed since your purchase, unfortunately we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase. Please send your purchase back to:
MIIRO CO. 24a Anzac Street, Greenacre NSW 2190

11. Damaged Faulty or incorrect items:
The customer is entitled to option of a replacement or full refund (including shipping costs) if the item is deemed faulty/incorrect or damaged on arrival. Please contact us immediately if there is an issue with your item.

12. Delivery Time Frame:
We deliver via courier within 1 business days of your payment. Estimated delivery arrival 1-2 business days for metro areas and 3-4 business days for regional areas.

Shipping Fees
We will be responsible for paying for your own shipping costs for returning your item. Shipping costs are refundable. If you receive a refund, the cost of return shipping will not be deducted from your refund
.
Current Shipping Fees

Meaning Total Cost Weight
+ 0 =19$ 1 Kg
+ 5 =25$ 2 Kg
+ 5 =36$ 3 Kg
+ 5 =36$ 4 Kg
+ 5 =45$ 5 Kg
+ 5 =56$ 6 Kg
+ 5 =56$ 7 Kg
+ 5 =66$ 8 Kg
+ 5 =66$ 9 Kg
+ 5 =76$ 10 Kg

… And add 10$ per each additional Kg


Dear Customer, please take into consideration that:
1. DHL HAS THE RIGHT TO OPEN AND INSPECT A SHIPMENT.
2. SHIPMENTS TO EUROPEAN COUNTRIES ARE LIMITED TO 4 KGS PER SINGLE ORDER.
3. CUSTOMS MIGHT IMPOSE EXTRA TAXES AND DUTIES AT THE RECIPIENT-COUNTRY.
NEITHER MIIRO CO. NOR DHL HAVE CONTROL OR BEAR RESPONSIBILITY OVER TAXES IMPOSED BY CUSTOMS OVERSEAS. FURTHER, MIIRO CO. IS NOT HELD RESPONSIBLE FOR SHIPMENTS CLEARANCE IN CASE HELD BY OVERSEAS CUSTOMS.

Returning Goods2.
Goods must be returned in their original packaging in a saleable state at customers expense.3. A 25% restocking fee is taken from the cost of the goods excluding shipping and other fees. Forexample, if the cost of the goods was $100 a $25 restocking fee will be removed from the credit. Thiswill give you a credit total of $75. No credit is given on shipping or other bank fees.

4. Goods will be accepted for credit in the form of a gift voucher for further purchases orreplacement